WORK ETHICS
Definition
Work ethics refers to a set of moral principles an
employee or worker utilizes in his workplace in discharging his duties.
A strong
work ethic is vital to an organization for the achievement of its goals. Every
employee from the manager to the gate keeper must have a good work ethic to
keep the organization functioning at its peak.
Factors
that create a strong work ethic
v Integrity
This
refers to the employee’s high moral standards; this fosters trust between the
employee and clients, coworkers also value the employee’s ability to stick to
the norm, clients trust the employee’s feedback and advice and supervisors also
rely on employee’s high moral standards, trusting him not to steal from the
organization or create problems for them.
v Sense
of Responsibility
When
the employee feels personally responsible for her job performance, He shows up
on time, puts in his best effort and completes projects to the best of his
ability.
v Emphasis on Quality
Employees with a strong
work ethic care about the quality of
their work. They do their best to produce great output, as they know
that the worker’s commitment to quality improves the organization’s overall
quality.
v Discipline
An employee with good discipline stays focused
on his goals,
and is
determined to complete his assignment on time, this kind of employee or worker
show a high level of dedication to the company, always ensuring they carry out
their duties very well.
v Sense of Teamwork
An
employee with a high sense of teamwork helps the organization to meet its goals
and achieve its objectives by working together with other workers as a team. These
employees respects their peers and help where they can, making collaborations
go smoother.
CODE OF BUSINESS CONDUCT
Definition
Code
of business conduct simply refers to those rules and
regulations
that guide the worker in form of instructions and
directives
about how to comport himself while carrying out his duties, it differs from one organization to
another, but here are some codes of business conduct that are general to every
organization;
v Punctuality
A
worker must be at the workplace at least an hour before the official opening
time so as to put things together and in order and make sure everything is
ready for the day’s work.
v Smart Dressing
The
worker must dress appropriately and must always at all times look smart and
clean at workplace. Make sure you look presentable and avoid indecent dressing.
v Professionalism
Maintain
a high level of professionalism in your workplace and know where to draw the
line between worker/client relationships. Do not allow your personal life
encroach into your carrier; keep it private while at work.
v Customer Relation
Every
worker should maintain a customer friendly attitude at workplace especially
when attending to clients, always have it at the back of your mind that “the
customer is always right”
Also
smile while attending to clients, Be polite and address the person first in
simple and correct English or pidgin, don’t use dialect first because the
person may not be from the same ethnic group with you and may feel embarrassed
if you speak your language first to him. Always greet the client first and
welcome him to your organization before asking him with respect how you may be
of help to him. Make yourself approachable and thank the client for his
patronage.
In the case of any harassment or
misconduct by the client,
don’t take laws into your own hands
report to the management
and don’t exchange words with the client.
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